Amazon Web Services | Customer Success Jobs
Austin, TX, US, Herndon, VA, US, Jersey City, NJ, US, New York, NY, US, Seattle, WA, US
Amazon Web Services has 8 open customer success roles with disclosed pay from $131K to $312K.
- Amazon Web Services has 8 active customer success openings; disclosed pay ranges $131K-$312K.
- 62% of Amazon Web Services's CS openings are senior-tier, pointing to where the company is investing in CS talent.
- CS roles are open in Austin, Herndon, Jersey City and 2 more.
- AWS CS roles in this dataset pay $130K-$250K+ base at the principal/senior level.
Company Overview
Amazon Web Services (AWS) is the largest cloud infrastructure provider globally, generating over $100 billion annually. AWS CS roles carry the 'Customer Solutions Manager' or 'Customer Success Specialist' titles and focus on adoption of the AWS platform across specific verticals (healthcare, SMB, financial services) or technical domains (generative AI, data). CS at AWS sits between traditional CSM work and technical consulting.
Customer Success at Amazon Web Services
AWS CS roles in this dataset pay $130K-$250K+ base at the principal/senior level. The company uses a tiered model: Customer Solutions Managers handle broader account adoption, while Customer Success Specialists focus on specific product lines (like its generative AI center of excellence). Healthcare and Life Sciences roles carry regulatory complexity that adds to compensation.
Who Amazon Web Services Hires
AWS CS looks for cloud-fluent candidates with enterprise account experience. AWS certifications (Solutions Architect, Cloud Practitioner) are valued but not always required. The company hires heavily from other cloud vendors (Azure, GCP) and from large enterprise IT consulting firms. Healthcare CS roles typically require domain familiarity with HIPAA compliance and EHR workflows.
Open Positions (8)
Frequently Asked Questions
What is the difference between a Customer Solutions Manager and Customer Success Specialist at AWS?
Customer Solutions Managers own broad adoption across the AWS portfolio for a set of accounts. Customer Success Specialists focus on a specific product or technical domain, like generative AI or data services. Both roles require technical fluency but specialists go deeper on product mechanics.
Does AWS CS require cloud certifications?
AWS certifications are strongly preferred and may be required for certain roles, particularly those covering technical product adoption. The company provides certification resources to employees and expects CS hires to achieve at least Cloud Practitioner level within their first year.
What verticals does AWS CS cover?
AWS CS is organized by vertical (healthcare, financial services, public sector) and by company size (SMB, mid-market, enterprise). The SMB scale model operates differently from enterprise CS, using digital-first engagement rather than dedicated CSMs.