Tool Reviews
Feedback & Survey: CS Tool Reviews
NPS, CSAT, and customer feedback collection platforms used by CS teams to measure sentiment.
Tools in This Category
Delighted
NPS, CSAT, CES, and star rating survey platform acquired by Qualtrics in 2018. Known for simplicity and high response rates across email, web, and SMS channels.
4 job mentions · CS teams that need quick, clean NPS/CSAT surveys without a complex setup
AskNicely
NPS and customer feedback platform designed to push scores and comments to frontline managers and employees. Built around the idea that feedback only matters if it reaches the people who can act on it.
2 job mentions · Service businesses with frontline teams where NPS needs to be operationalized at the branch/location level
Pendo
Product analytics and digital adoption platform. Combines usage tracking, in-app guides, and feedback collection. Used by both CS and product teams.
4 job mentions · CS and product teams wanting combined analytics and in-app guidance
Medallia
Enterprise experience management platform that captures feedback signals across surveys, social media, call centers, chat, and IoT devices. Acquired by Thoma Bravo in 2021 for $6.4 billion.
5 job mentions · Large enterprises running multi-channel voice-of-customer programs across thousands of touchpoints
Comparisons
Frequently Asked Questions
What are the best feedback & survey?
The leading tools in feedback & survey are: Delighted, AskNicely, Pendo, Medallia. Rankings depend on team size, budget, and specific requirements.
Do CS teams need feedback & survey?
NPS, CSAT, and customer feedback collection platforms used by CS teams to measure sentiment.