Salesforce | Customer Success Jobs
Austin, TX, US, Chicago, IL, US, Indianapolis, IN, US, New York, NY, US, San Francisco, CA, US and 1 more
Salesforce has 9 open customer success roles with disclosed pay from $94K to $298K.
- Salesforce has 9 active customer success openings; disclosed pay ranges $94K-$298K.
- 44% of Salesforce's CS openings are senior-tier, pointing to where the company is investing in CS talent.
- CS roles are open in Austin, Chicago, Indianapolis and 3 more.
- Salesforce CS roles in this dataset skew Senior and Director-level, paying $123K-$298K base depending on seniority and product specialization.
Company Overview
Salesforce is the largest CRM company in the world, with over $34 billion in annual revenue. The company's CS function is one of the most formalized in enterprise SaaS: dedicated CSMs, renewal managers, and adoption specialists work alongside Professional Services and Support. CS at Salesforce covers products across the Marketing Cloud, Sales Cloud, Service Cloud, MuleSoft, Slack, and Tableau portfolios.
Customer Success at Salesforce
Salesforce CS roles in this dataset skew Senior and Director-level, paying $123K-$298K base depending on seniority and product specialization. The company frequently hires CS leaders for its government and regulated-industry segments (Public Sector, FedCiv), which command premium pay due to clearance requirements. MuleSoft CS roles tend to be more technical than core CRM roles.
Who Salesforce Hires
Salesforce CS looks for candidates with Salesforce product certifications, enterprise account management experience, and the ability to manage complex multi-product relationships. Director roles require managing CS teams or large strategic accounts with $1M+ ARR. The company promotes internally at high rates, so entry via associate CSM or support roles is common.
Open Positions (9)
| Title | Location | Salary Range | Seniority |
|---|---|---|---|
| Agentic Customer Success Manager, Senior Manager | San Francisco, CA, US | $123K - $247K | Senior |
| Customer Success M&A Lead, Director | Austin, TX, US | $171K - $298K | Director |
| Customer Success Manager - Senior Manager - Global Public Sector MuleSoft (FedCiv) | Washington, DC, US | $150K - $247K | Senior |
| Customer Success Manager, Director | San Francisco, CA, US | $171K - $298K | Director |
| Customer Success Manager- Momentum | San Francisco, CA, US | $123K - $202K | Mid |
| Director, Customer Success Manager | Chicago, IL, US | $171K - $298K | Director |
| Engagement Director — Strategic Transformation & Customer Success Leader | New York, NY, US | $171K - $298K | Director |
| Senior Instructor, Customer Success | Indianapolis, IN, US | $94K - $142K | Senior |
| Senior Manager, Customer Success Management - Slack | Chicago, IL, US | $157K - $258K | Senior |
Frequently Asked Questions
What seniority does Salesforce typically hire in CS?
Salesforce's current openings are concentrated at Senior Manager and Director levels, suggesting the company is building out CS leadership rather than adding junior headcount. Entry and mid-level CS hires often come through internal promotions from support or implementation roles.
Does Salesforce require Salesforce certifications for CS roles?
Salesforce Admin and Salesforce CRM certifications are mentioned frequently in CS job descriptions and strongly preferred, especially for roles covering Sales Cloud or Service Cloud products. MuleSoft and Tableau CS roles have their own certification paths.
What products do Salesforce CS managers cover?
Salesforce CS roles are product-specialized: separate teams cover Sales Cloud, Marketing Cloud, MuleSoft, Slack, Tableau, and Government/Public Sector. Most CS openings specify a product or vertical. Generalist CS roles are rare at Salesforce's scale.