Amazon.com | Customer Success Jobs
New York, NY, US, Seattle, WA, US
Amazon.com has 5 open customer success roles with disclosed pay from $66K to $154K.
- Amazon.com has 5 active customer success openings; disclosed pay ranges $66K-$154K.
- 80% of Amazon.com's CS openings are senior-tier, pointing to where the company is investing in CS talent.
- CS roles are open in New York, Seattle.
- Amazon.com CS roles in this dataset focus on consumables, beauty, and robotics technical services, with salaries around $73K-$130K.
Company Overview
Amazon's retail and marketplace division hires CS managers to support third-party sellers and brand partners on its platform. Unlike AWS, these roles sit in the retail business and focus on seller success, advertising performance, and marketplace compliance rather than software adoption. The CS function here is operational and category-focused.
Customer Success at Amazon.com
Amazon.com CS roles in this dataset focus on consumables, beauty, and robotics technical services, with salaries around $73K-$130K. These are mid-level operational roles that require category expertise and the ability to interpret Amazon's internal analytics tools. Compensation is lower than AWS but comes with Amazon's full benefits and stock package.
Who Amazon.com Hires
Amazon retail CS looks for candidates with marketplace management, e-commerce operations, or category management backgrounds. Understanding of Amazon's seller tools (Seller Central, Vendor Central, Amazon Advertising) is expected. Robotics Technical Services roles require a background in automation or manufacturing operations.
Open Positions (5)
| Title | Location | Salary Range | Seniority |
|---|---|---|---|
| Customer Success Manager, Consumables Private Brands | New York, NY, US | $66K - $112K | Mid |
| Senior Customer Success Manager, Consumables, Mass Beauty , Consumables, Mass Beauty | New York, NY, US | $80K - $154K | Senior |
| Senior Customer Success Manager, Consumables-Grocery | New York, NY, US | $80K - $154K | Senior |
| Senior Customer Success Manager, Consumer Electronics | Seattle, WA, US | $82K - $140K | Senior |
| Senior Customer Success Manager, Strategic Account Services | New York, NY, US | $80K - $154K | Senior |
Frequently Asked Questions
Are Amazon.com CS roles different from AWS CS roles?
Yes, significantly. Amazon.com CS managers support third-party sellers and brand partners on the retail marketplace. AWS CS managers drive adoption of cloud infrastructure. They are different business units with different skills, compensation, and career paths.
What categories does Amazon CS cover?
Current openings cover consumables, beauty, and robotics technical services. Amazon organizes its seller success teams by product category, so CS managers develop deep expertise in specific merchandise types and their operational requirements.
What tools do Amazon CS managers use?
Amazon CS managers use internal dashboards, Seller Central analytics, Vendor Central, and Amazon Advertising reporting tools. Most are proprietary to Amazon. Candidates need to learn Amazon's systems rather than bring external platform expertise.