About The CS Pulse

The CS Pulse is an independent resource hub for customer success professionals. We publish salary benchmarks, tool reviews, career guides, and job market analysis.

Our data comes from public job postings, industry surveys, and direct practitioner input. We are not affiliated with any CS platform vendor.

Who Builds This

The CS Pulse is built and maintained by Rome Thorndike, VP of Revenue at Firmograph.ai, where customer success rolls up directly under his revenue leadership. Over 15+ years in B2B sales and revenue leadership at Salesforce, Microsoft, Snapdocs (Sequoia-backed), and Datajoy (acquired by Databricks), Rome has managed customer success teams, driven retention and expansion revenue, and built the post-sale function at multiple companies. He holds an MBA from UC Berkeley's Haas School of Business. He built The CS Pulse because customer success is the revenue engine that doesn't get enough credit, and CS professionals deserve dedicated career intelligence.

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Contact

Questions, corrections, or partnership inquiries: rome@getprovyx.com