About CS Pulse
CS Pulse is a customer success publication for customer success professionals and team leaders. It brings together customer success salary research, tool comparisons, and career intelligence.
What CS Pulse does
Our focus is customer success salary research, tool comparisons, and career intelligence.
Who CS Pulse is for
We serve customer success professionals and team leaders.
Our approach
Customer success roles differ by customer segment and business model. Those differences affect how readers should compare responsibilities and compensation.
How to use the research
Check the date, source, and scope attached to the information you use. Historical datasets, current listings, estimates, and editorial judgments answer different questions. A directory entry or product mention does not establish a personal endorsement or hands-on test.
For a correction, include the page URL, the specific information in question, and a supporting source. Email the team.
The publisher behind CS Pulse
Rome Thorndike
Rome Thorndike is the CEO & Founder of Provyx, which provides GTM intelligence and data validation for healthcare companies, including EngagedMD and BTL Industries. As VP of Revenue at Firmograph, he led customer delivery and expansion alongside sales and marketing. Earlier, he managed strategic accounts at Snapdocs and sold enterprise software at Microsoft and Salesforce. His background connects customer relationships with the commercial responsibilities of a revenue team. He holds an MBA from UC Berkeley Haas.
Connect on LinkedInKey facts
- Website
- thecspulse.com
- Focus
- Customer success publication
- Audience
- Customer success professionals and team leaders
- Publisher
- Rome Thorndike
- Professional role
- CEO & Founder of Provyx
- Profile
- Rome Thorndike on LinkedIn
- Contact and corrections
- Email the team
Frequently asked questions
Who is CS Pulse for?
CS Pulse serves customer success professionals and team leaders. Its focus is customer success salary research, tool comparisons, and career intelligence.
Who is behind the site?
Rome Thorndike is the CEO & Founder of Provyx, which provides GTM intelligence and data validation for healthcare companies, including EngagedMD and BTL Industries. He previously led customer delivery and expansion at Firmograph and managed strategic accounts at Snapdocs.
How can I ask a question or suggest a correction?
Include the relevant page URL and enough detail to identify your request. For factual corrections, include a current source so the information can be checked.